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Home / Terms and Conditions

Terms and Conditions

Nine Body Coverage is an New Zealand owned and operated business

1.0 PRICING & SHIPPING

FREE DELIVERY on ALL NZ / AUS orders.

NEW ZEALAND
FREE Postage.
Standard Post 1-2 working days

AUSTRALIA
FREE Postage.
Standard Post 3-10 working days

UNITED KINGDOM
FREE Postage on orders over $99 NZD (approx 53 GBP)
Orders under $99 NZD – $20 NZD Flat Rate. Standard Post 6-14 working days

INTERNATIONAL DELIVERY
FREE Postage on orders over $99 NZD
Orders under $99 NZD – $20 NZD Flat Rate. Standard Post 6-14 working days

We currently deliver to the Europe, North America, Canada
Delivery outside these regions? Or require urgent International Courier?
E: admin@ninebc.co.nz
Delivery times may vary according to individual country.

IMPORT / CUSTOMS DUTIES ON INTERNATIONAL ORDERS
Please note – Nine has no control over, and takes no responsibility for, import duties, taxes or delays applied by customs at your destination country.

PLEASE CHECK your countries taxes, duties and customs regulations on international online shopping before placing your order.

Once we receive your order, we’ll send you a confirmation email of your purchase. This will contain an invoice number of your purchases and cost. We will also send you your tracking number once the item has been dispatched, so you can follow its progress. Please note it may take 48 hours to process your order. Orders are processed within standard business hours Mon – Fri 9am – 5pm.

National orders are shipped with Courier Post. All orders are fully tracked and traced. We aim to have a 2-day delivery to the North Island and 1-day delivery South Island Monday to Friday. Delivery times are approximate. If your order has not arrived within the estimated timeframe, please email us at admin@ninebc.co.nz with your contact details and order number, and we will promptly follow it up.
When ordering please ensure you supply a physical address where your item can be signed for, 9am – 5pm weekdays. Delivery cannot be made to a PO Box or rural delivery.

International orders are shipped with International Economy Courier. All orders are fully tracked and traced. Once payment has been confirmed we aim to have a delivery to you between 5 to 10 working days. Delivery times are approximate. If your order has not arrived within the estimated time frame, please email us at admin@ninebc.co.nz with your contact details and order number, and we will promptly follow it up. Delivery times are approximate and may be longer should your purchases require customs clearance upon arrival in your destination. Worldwide shipping, which we offer at Nine does not include any import charges/customs duties or fees, it is up to the customer to cover any additional costs that may apply upon arrival. For further information please contact your local Customs Services. No international orders can be returned.

2.0 PAYMENT

Orders will not be dispatched until payment in full has been received and Nine is satisfied with the integrity of the order. Visa, MasterCard, can make payment.

3.0 RETURNS

You may return your product if you are unhappy with it or unhappy with our service. We pride ourselves with having high quality products and impeccable service, but hey we are only human, and not perfect all the time, so in this case you have two options for your retuned item. No international orders can be returned, only orders within New Zealand.

Your return possibilities are: Replacement, or Store Credit

To return an item you must, firstly make contact with us within 24 hours of receiving the item you are unhappy with and kindly tell us the situation. i.e different size/colour

Then return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived i.e. unworn, and with the original tags. We will have record of the sale but always best to keep the receipt we would have emailed to you. Remember we would likely have paid for the original freight cost and will then also send a replacement (if applicable) at our cost too.

We will not accept returns on sale items.

4.0 PRIVACY POLICY

Nine Body Coverage respects the privacy of each customer and takes this matter very seriously. Personal information is collected for ninebc.co.nz use only. We only use this information to process your orders as efficiently as possible.

All information is kept confidential and not distributed to any third parties. In a matter of processing your order we do collaborate with other companies. These services include; payment processing, email confirmation and delivering of packages. They will have access to your information in order to complete this service; they are in no way authorized to use your information for any means.

We use Payment Express, a secure company to record your details for payment. This is a secure gateway for online payment.

When you purchase an item from ninebc.co.nz, or register online, you may receive promotional emails. Just email admin@ninebc.co.nz to unsubscribe, or remove your email address form you contact details online.